Frequently Asked Questions

Our apartments are unfurnished, giving you the freedom to design and decorate your home in a way that truly reflects your personal style.

Yes, every home is equipped with air conditioning, ensuring comfort year-round, especially during our Arizona summers.

Sol38 by Liv opened in 2024, so the community features brand-new construction with modern design and finishes throughout. Since the community is new, there have been no renovations, and residents enjoy homes and amenities in like-new condition.

Our apartments feature a thoughtful mix of flooring for both comfort and style. Bedrooms include plush carpeting for a cozy feel, while the living areas, kitchens, and bathrooms are finished with durable plank flooring, creating a modern look that’s easy to maintain.

Our homes offer a mix of bathtubs and showers depending on the floor plan. All studio and one-bedroom apartments include bathtubs. Two- and three-bedroom homes feature both a tub and a walk-in shower, with the exception of our two-bedroom, one-bath floor plan, which includes a shower only.

Our kitchens are designed with both style and convenience in mind. Every home features stainless steel appliances, including a full-size refrigerator, stove, microwave, and dishwasher. The kitchens are finished with a tile backsplash, modern cabinetry, and thoughtful storage solutions such as a pull-out cabinet to house the trash can and a corner lazy Susan to maximize space and organization.

Yes, all of our kitchens include a garbage disposal for added convenience and everyday ease.

Yes, every apartment comes equipped with a dishwasher for your convenience.

Yes, every apartment includes a microwave as part of the stainless steel kitchen appliance package.

Yes, washers and dryers are included in every apartment. Each home features a full-size, side-by-side washer and dryer, conveniently located inside the apartment, including in our studio homes.

Our apartments feature granite countertops throughout the home, including in the kitchens and bathrooms, offering a polished, durable, and upscale finish.

Yes, every apartment includes a private patio or balcony. Many homes offer beautiful outlooks of South Mountain, while others enjoy views of the Estrella Mountains or overlook the golf course across the street, each giving residents a variety of scenic views.

Yes! Every apartment home comes equipped with modern smart tech built in, including:

• Standard Smart Features: Keyless entry via a smart front door lock and a smart programmable thermostat.

• Customizable Upgrades: Residents have the option to add additional smart home integrations, such as smart lights and outlets, to tailor the space to their lifestyle.

Internet is not included in rent, but we partner with Cox Communications to make setup easy and flexible. Each home is already equipped with the necessary hardware, so service can be activated or deactivated at any time. Residents have the freedom to choose the speed and service level that fits their needs and budget, making internet an optional, customizable addition to the home.

Applying is easy. Just visit Sol38byLiv.com and click “Apply Here” to get started. Our leasing team is available every day and can be reached by phone at (480) 746-6700 or email [email protected], if you need any help or have questions along the way.

While each application is evaluated individually, standard qualification criteria include:

• Income Requirement: Applicants typically must demonstrate a gross monthly income of at least 2.5 times the base rent.

• Credit Score: A minimum credit score of 500 is required to qualify.

  • Scores of 620+: Generally qualify for standard approval with no added conditions.

  • Scores between 500 and 619: May be approved subject to additional conditions (such as a higher deposit or guarantor).

• Comprehensive Screening: Applications also include a routine review of rental history, background check, and financial obligations.

​Applications are typically reviewed within 48 hours. Submitting a valid photo ID and complete proof of income with your application helps prevent delays.

We offer flexible leasing options designed to fit your lifestyle, with lease terms ranging from 6 to 18 months. This gives you the freedom to choose a shorter stay or a longer-term home, depending on what works best for your plans. With a wide variety of floor plans and tours available every day, we make it easy to find the perfect fit.

Your required upfront costs at move-in include the following standard fees and deposits. However, these can vary depending on the time on the month and the unit type.

• Application Fee: $50 per applicant

• Administrative Fee: $250

• Security Deposit: $240 standard deposit

• First Month / Prorated Rent: Due upon move-in based on your scheduled move-in date

We do not offer co-living or individual lease agreements, but we do make shared living very easy. You are welcome to add roommates to a lease, and if everyone meets the qualification requirements, you can also add or remove roommates during your lease term. This gives you flexibility while still keeping everything simple and straightforward.

Yes, we do require a security deposit. The amount is based on the results of the credit screening, but it will never be more than one month’s rent. As long as the lease is completed successfully and the apartment is returned in good condition, the deposit is fully refundable.

Yes, you can absolutely request a specific apartment and we can place a hold on it for you. We require a $50 application fee per adult along with a holding deposit of $240 per home, and once those are in place we can reserve the apartment you love. Reach out today to see how long it can be held, and we will be happy to help you get the process started.

Yes, we are absolutely pet-friendly at Sol38 by Liv 🐾 We do not charge a pet deposit. Instead, we have a one-time pet fee that helps cover potential pet-related wear and tear, supports our Poo Prints program, and helps keep the community clean, safe, and comfortable for all of our residents, including our four-legged ones. There is also a small monthly pet rent per pet. The one-time fee and monthly rent vary depending on whether you have a cat or a dog, and there are slightly adjusted fees for additional pets. We allow up to three pets per home, with a limit of two dogs. For the safety and comfort of everyone in the community, there are a few breed restrictions in place, and our leasing team is always happy to review those with you and help make sure your pets are a great fit.

Yes, we do accept Section 8 and other housing assistance vouchers, in accordance with Phoenix fair housing and source of income protections. We are happy to work with voucher holders, and everyone is welcome to apply. Because we are not a tax credit community, all applicants, including those using assistance, must still meet our standard approval criteria for income, credit, criminal and rental history. The voucher can be applied toward your rent portion, but the overall household still needs to qualify for the apartment. Our team is always happy to walk through the process with you and answer any questions so you know exactly what to expect.

Yes, renter’s insurance is required. We ask for a minimum of $100,000 in liability coverage, and you are welcome to use any provider you choose or take advantage of our preferred partner, Homebody Insurance, for a quick and easy setup.

We do not allow subletting or short-term rentals through platforms like Airbnb or VRBO. This helps us maintain a safe, secure, and welcoming community for everyone who lives here. By ensuring that all residents are listed on the lease and that guests are always accompanied by a resident, we are able to preserve the residential feel of the community and give our residents peace of mind knowing their neighbors are part of the community too.

At Liv, protecting our residents and our community from fraud is a top priority. We use a combination of industry-leading technology and internal safeguards to ensure every application is thoroughly verified before approval. All applications are processed through Entrata, our secure property management platform, which includes built-in fraud detection and screening tools. We also use Resident Verify to confirm identity, income, employment, and rental history, helping us ensure that the information provided is accurate and legitimate. In addition, our team reviews applications for consistency, runs credit and background screenings, and verifies documentation before any lease is approved. This layered approach allows us to prevent identity fraud, income misrepresentation, and unauthorized occupants, which helps keep our community safe, fair, and secure for everyone.

Yes, absolutely. Our community is designed with remote work in mind. We offer a conference room, individual work pods, and comfortable lounge areas with power outlets, all available with 24-hour access, so you can work, meet, or study whenever it fits your schedule.

Yes, every apartment is internet and cable ready. Service is provided through Cox Communications and is set up directly in your name, so you only pay for the plan that fits your needs. Our team is always happy to help guide you through the setup process. It'll start with Cox's website Cox.com/QuickConnect

We offer Amazon Hub package lockers for secure and convenient delivery. There is no additional charge, and we enroll all residents automatically so you can enjoy easy, worry-free package pickup with peace of mind.

Yes. We have seven gas grills located throughout the community, along with two charcoal grills for residents who prefer that style of cooking. They are perfect for casual dinners or entertaining friends.

Yes, we provide valet trash service Monday through Friday, with pickup beginning at 8:00 pm. We also offer recycling, including dedicated options for cardboard boxes, to help keep the community clean and eco-friendly.

At this time we do not offer concierge services.

Yes. Our conference room is ideal for co-working, and we also have multiple areas throughout the clubhouse designed for collaboration, studying, or remote work, giving you flexibility beyond your apartment.

Yes, we have six EV charging stations, each capable of serving two vehicles, powered by ChargePoint. Liv residents also enjoy discounted charging, making it easy and affordable to keep your vehicle powered up.

To ensure a healthy and pleasant living environment for all, Liv Communities are designated as smoke-free zones. This policy applies to all areas, including: Common areas, Parking lots, Amenities, Apartments, Patios. Residents found in violation of this policy will incur a fine of $300. Additionally, residents are responsible for ensuring their guests are in adherence of this.

Yes, we are a very pet-friendly community. We not only welcome pets, but we also offer amenities designed just for them, including a bark park where they can run and play. We also host community events tailored specifically for fur residents, giving you and your furry companions fun ways to connect with neighbors and feel right at home at Sol38 by Liv.

We make parking easy and convenient for our residents. Every home is provided with an assigned covered carport, and our loft-style homes include a private garage. In addition, we offer uncovered parking on a first-come, first-served basis, along with optional garages available to rent if you would like extra space or additional covered parking.

We offer open parking throughout the community, available on a first-come, first-served basis, which makes it easy and convenient for guests to visit. There are plenty of spaces located around the community to keep parking simple and stress-free.

At Sol38 by Liv, we love being a pet-friendly community. To ensure a comfortable and well-balanced environment for everyone, we do have a short list of breeds that require specialized care or training that we are not able to accommodate. This includes Doberman Pinschers, Rottweilers, German Shepherds, Chow-Chows, Huskies, Mastiffs, Pit Bulls, Bull Terriers, Staffordshire Bull Terriers, American Staffordshire Terriers, and any dog-wolf mix, or any mix containing one of these breeds. Our team is always happy to help review your pet's veterinarian paperwork and answer any questions.

We want you to feel right at home hosting family and friends! Short-term visitors are always welcome under the following guidelines:

• Short-Term Stays: Guests may stay for up to seven (7) consecutive days without prior notice.

• Extended Stays: Stays longer than seven days require management approval and, depending on the circumstances, the guest may need to complete an application to be added to the lease agreement.

If your plans change, our management team is happy to review available options to best assist you:

• Early Termination Fee: Standard lease termination requires an early termination fee equal to two (2) months' rent, plus the repayment of any initial move-in concessions received.

• On-Site Apartment Transfers: If you simply need a different layout or space, our team can discuss transferring your lease to another available housing option within the community.

Sol38 by Liv is located within the Laveen Elementary School District and the Phoenix Union High School District. Nearby schools include Trailside Point Elementary, Rogers Ranch STEM Academy, Vista del Sur Accelerated Academy, and Paseo Pointe Dual Language Academy for elementary and K–8 options. High school students typically attend Cesar Chavez High School or South Mountain High School. In addition to those, there are also multiple private school options within a mile or two of our community, giving families a variety of educational choices close to home.

Sol38 by Liv is conveniently located about 15 miles from Phoenix Sky Harbor International Airport, which is typically a 20–25 minute drive depending on traffic. While there is no passenger train station in Laveen, Valley Metro bus service is available nearby, with light rail access in central Phoenix via bus or rideshare connections. For added convenience, our community also offers a designated rideshare pick-up area, making it easy for residents to use services like Uber and Lyft, with Waymo coming soon.

Yes, we are conveniently located near several major transportation routes. Sol38 by Liv offers easy access to Loop 202, I-10, and I-17, making it simple to commute throughout the Phoenix metro area. We are also close to Dobbins Road and 51st Avenue, which provide quick connections to nearby neighborhoods, shopping, and employment centers via public transportation. This location makes getting around the Valley easy whether you are commuting daily or heading out for the weekend.

Sol38 by Liv is located in a suburban area with bike-friendly streets and sidewalks throughout the neighborhood. The community is especially great for outdoor enthusiasts, with close access to South Mountain Park & Preserve, the largest municipal park in the nation, offering miles of scenic hiking and biking trails and easy connections into the greater Phoenix area.

​Sol38 keeps everyday shopping and dining close to home. Fry’s and Safeway are approximately 2.5 miles away, or about a 5-minute drive, with additional restaurants, local markets, and family-owned carnicerias located within a 3-mile radius throughout the surrounding Laveen area.

Absolutely, we do 😊 We offer flexible lease terms ranging from 6 to 18 months, so a 9-month lease is definitely available. We want to make it easy to find a term that fits your plans, whether you are here short-term or settling in longer. We also have tours available every day, so if you would like to see the community, amenities, or specific floor plans, we would love to set one up for you.

We offer a wide variety of floor plans to fit just about every lifestyle. We have studios, which are some of the only ones available in the area, along with one, two, and three bedroom homes, including two bedroom, one bath options as well. All of our residences are designed with a luxurious, open-concept layout, featuring high-end finishes, stainless steel appliances, and some with beautiful views of South Mountain here in Laveen, creating a space that feels both elevated and comfortable to come home to.

Yes, we have on-site maintenance and they truly are the backbone of our team and everyday superheroes for our community. We work hard to complete all service requests within 48 hours, and we also offer 24-hour emergency maintenance for those larger concerns that can happen outside of office hours. Even when the office is closed, our maintenance team is always reachable to make sure our residents are taken care of.

Yes, we offer 24-hour emergency maintenance. Our on-site team is always available for urgent issues, even when the office is closed, so you can feel confident knowing help is just a call away whenever you need it.

Yes! We offer flexible touring options so you can explore Sol38 in whatever way works best for you:

• Tour Options: Choose from in-person agent-led tours, self-guided walkthroughs, or virtual tours.

• Online: Schedule directly on our website at Sol38byLiv.com.

• Phone: Call our leasing team at (480) 746-6700.

• Email: Send a request to [email protected].

Maintenance requests can easily be submitted through the resident portal, by phone, or by email. Our maintenance team works to address most requests within 24–48 hours and is available to help keep your home comfortable and running smoothly.

We keep utility billing simple, transparent, and fee-free with no hidden charges or auxiliary common area maintenance (CAM) fees.

• Liv Bundle: Water, sewer, and valet trash are bundled into a single flat monthly rate based on the size of your home, making budgeting easy with no surprises.

• Electricity: Billed separately based on your actual monthly usage and paid directly through SRP (Salt River Project).

• Internet: High-speed internet (up to 1 Gig speeds) is available through Cox Communications on a private connection. High-speed internet service is optional, so you can select the plan that best fits your lifestyle.

We make paying rent easy and flexible. You can pay online, over the phone, or in person at the office, and we also offer a secure drop box for added convenience. We accept every form of payment except cash, so whether you prefer to pay digitally or in person, there are plenty of options to fit your needs.

Rent is due on the 1st of each month, and we offer a 5-day grace period that includes the 1st, so your payment is not considered late until the 6th of the month. We want to give you a little extra flexibility while still keeping everything simple and clear.

​Our Liv Bundle makes monthly expenses simpler by combining several everyday services into one convenient package. It includes Cox 1 Gig internet, valet trash, pest control, water, and sewer. Electricity is the only separate utility and is provided directly through SRP.

Our clubhouse is open 24 hours a day for residents to enjoy. The only times it may be temporarily unavailable are if it has been reserved by a neighbor for a special event or if Sol38 is hosting a community gathering - at which point you should still come. We also have nightly courtesy patrols to make sure the space is being respected and remains comfortable for everyone.

The fitness center is also open 24 hours a day, giving you the freedom to work out whenever it fits your schedule. While the gym itself is always accessible, the yoga studio does host scheduled fitness classes, so certain areas may be reserved during those times.

Our resort-style pool is open 24 hours a day, seven days a week, with only minimal downtime for routine maintenance. During the winter months, the pool is heated, so you can enjoy it year-round. To keep the experience comfortable for everyone, we observe quiet hours from 10:00 pm to 8:00 am, and our courtesy patrol helps ensure the area stays safe and respectful at all times.

The business center is available 24 hours a day and can be reserved at no cost for personal meetings, studying, or remote work, making it a great extension of your home office.

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Yes, we are a gated community. We have vehicle entry gates along with remote guest access, so residents can easily let in guests, visitors, or delivery drivers right from their phone. This gives you both convenience and added peace of mind.